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Business Features Of Call Center Solution

Multi-Level IVR

You'll utilize different virtual receptionists for your business. Several welcome, off-day data, uncommon day & uncommon offer data, a voice recording will be accessible for your business.

Advance Call Distribution

You may handle incoming calls on your Virtual phone number using the Advance Call Distribution (ACD) technology. It allows you to choose the order in which you want the calls distributed and routes the calls in the same order, making it easier for you to manage the large number of incoming calls.

Call Waiting

Get a valuable tool that allows you to quickly handle organizational calls. Increase client loyalty through using auto call distribution to route calls to an office extension, Skype, or personal cellphone.

Call Forwarding

Get a useful tool that allows you to easily manage business calls. You can forward or shift your business calls to our cellphones or residential telephones if your expansion is occupied or inaccessible.

Queue Management

At this time, a full-time assistant is not required. You can arrange a consistent robotized voice for your brand and never miss a lead with the virtual assistant component.

Call Transfer

With call transfer functions, offer the finest solution to all callers. A progress call can be simply transferred to other departments or agents. The customer will be happier.

Call Routing

With effective call directing, you can quickly multiply your profits. Users can configure routing patterns based on a variety of factors to ensure that each call is sent to the correct location.

Music On Hold

Create a professional company identity. Users can use on-hold music as a lead opportunity by personalizing it to match the next campaign theme or brand.

Load Balancing

Every one of your customers will receive a timely answer thanks to a sophisticated and dynamic load balancing strategy that routes the call to an accessible specialist right away.

Schedule Call Back

With an automated call back system for your business, you can improve customer loyalty, client retention rates, and call handling skills.

Conference Bridge

Get a solution that connects any number to team members on the same phone call, anywhere, at any time. It's free to use internally.

Call Recording

Ensure that you never miss out on important information during a business conversation. All calls are automatically recorded and saved on a secure hard disk.